❓ Frequently Asked Questions (FAQs)
A. Data Collection
Personal Data: We collect information you provide directly: Name, Email Address, Shipping/Billing Address, Phone Number, and Payment Information (processed securely by Stripe/WooCommerce).
Usage Data: We automatically collect data about your device and browsing activity via Cookies and Tracking Technologies.
B. Use of Data (Why We Collect It)
To process and fulfill your orders and manage returns.
To communicate with you regarding your order status and shipping.
To send promotional and marketing emails (only if you subscribe).
For Analytics and Advertising: To monitor and analyze website usage, and to power targeted advertising campaigns via the Meta Pixel (Facebook Pixel) and Google Analytics.
C. Sharing of Data (Third Parties)
Your personal information may be shared with the following third parties:
Payment Processors (e.g., Stripe): To process financial transactions securely.
Shipping Carriers (e.g., UPS): To deliver your orders.
Marketing/Advertising Platforms (Meta/Facebook): To measure, personalize, and optimize our advertising campaigns.
D. User Rights (GDPR/CCPA Compliance)
You have the right to opt out of marketing communications at any time.
You can request access to or deletion of your personal data by contacting us directly.
E. Contact Information
For questions regarding this policy, please contact us at:
Legal Name: JManteca Enterprises LLC
Email: jmellc@kallzira.com
We detail the types of personal data collected and our commitment to secure handling and transparent practices.
Orders & Shipping
Q: Where do you ship your products? A: We currently ship to all addresses within the United States of America. Standard delivery time is typically 1–3 business days after you receive your order confirmation email. Discover how we collect, use, and safeguard your information to ensure your privacy and security while using Kallzira’s services.
Q: What is the shipping cost??
A: Shipping charges are calculated at checkout. For orders below $157.62 USD, a handling and shipping fee of $15.62 USD applies
Product Use & Ingredients?
Q: Are Seytú products tested on animals? A: No. Seytú is proud to be a cruelty-free brand. Our products are not tested on animals.
Are your cosmetics hypoallergenic?
A: Many of our products, like the Foam Cleansing, are formulated to be free of common allergens and are often hypoallergenic. However, if you have severe allergies, please check the full ingredient list provided on the product page before use.
Returns & Refunds?
Q: What is your return policy? A: All sales are final. Due to the nature of our products, we do not accept returns on opened or used items. The only exception is for products damaged during shipping or those confirmed to be defective. Please report any issues within 14 days of delivery.
Q: Can I use Seytú products if I have sensitive or oily skin?
A: Yes! Our products are designed for diverse skin types. The Foam Cleansing (one of our best sellers) is especially popular for managing oily skin and addressing acne concerns.
Q: What if I have an allergic reaction to a product?
A: If you experience an allergic reaction, you must immediately contact us and provide photographic evidence or medical proof of the reaction within 15 days of delivery. All claims regarding discomfort or allergy must follow the official Omnilife USA, INC. protocol.
Who is Kallzira?
A: Kallzira is an Authorized Independent Distributor of Omnilife and Seytú products. We guarantee the authenticity and freshness of every item we sell.
Q: Why do I see references to Omnilife’s CREO line?
A: As an independent distributor, certain complex claims (like allergy or defect resolution) are managed directly by the manufacturer, Omnilife USA, INC., via their official customer service line, CREO, to ensure policy consistency
Understanding How Kallzira Protects Your Privacy
Learn about how Kallzira manages, uses, and safeguards your data when using our services or making purchases.
Information We Collect
This section details the personal data Kallzira gathers to enhance your experience and ensure secure transactions.
How We Use Your Data
Discover how Kallzira utilizes your information responsibly to provide tailored services and maintain privacy compliance.
Your Data Protection Rights
Understand the strict measures Kallzira adopts to protect your information and empower your control over personal data.
Committed to Your Privacy, Proven by Action
Discover our certifications, rigorous security protocols, and industry accolades that guarantee your data’s safety and our transparency.
Certified Data Protection Standards
Advanced Encryption Technologies
Comprehensive Privacy Compliance
Trusted by Industry Leaders
Discover How We Protect You
Learn how Kallzira safeguards your personal information and respects your privacy every step of the way.
Kallzira is a Independent Distribuitor Omnilife/SeyTu1